Class Instructions

Questions?

For any changes or questions about your class, you may call our Customer Service team:

Phone: (833) 770-2367

Email: support@ucpra.org

Operating Hours (Eastern Time):

Monday to Friday - 8:00 AM to 11:30 PM (Eastern Time) Saturday - 8:00 AM to 6:00 PM (Eastern Time) Sunday - 10:00 AM to 7:00 PM (Eastern Time)

Class times are approximately 3 hrs.

First Aid and Bloodborne Pathogens Training

If you ordered the First Aid Certification or Bloodborne Pathogens Training you will receive an email to access and complete the online class. Your eCard for the class will be provided to you once you have completed your online course.

Directions to Class

Please note: For safety reasons, only registered people are allowed to attend the class. All others must wait outside. Minors waiting outside should be accompanied by an adult.

Our classes are held at South Tower building, inside Intelligent Office that is located at 10 Glenlake Pkwy NE #130, Atlanta, GA 30328.

South Tower building entrance is on your right upon exiting the parking deck. Enter the building, turn right, and enter through those doors.

PLEASE NOTE:

  • Only students attending the class will be permitted to enter the premises.
  • 5 to 10 minutes before the class starts, the instructor will meet you outside to let you in. Please DO NOT follow behind an office client going in the building. You should only be let in and escorted by the instructor.
  • Kindly refrain from roaming around the suite and making a noise that could potentially interrupt other office members.

If you have problems just before class time, please call (833) 770-2367

Parking

Onsite parking is available but limited.  Most front parking is timed and or designated for specific businesses.

AHA Guidelines

Per AHA guidelines, students are required to bring their 2020 AHA Student Manual to class. For your convenience, if you would like to order an electronic copy of the AHA Student Manual e-book for class, please click this link.

Our Policy

Classes will begin on time. Please plan to arrive 10 minutes prior to the start time in order to be admitted to class. To avoid having to pay for another seat, please be sure to arrive on time. Refunds are not permitted.

For security reasons, the building door may be locked. If you arrive early, please wait in your car or in the designated area as indicated in the provided instructions. The instructor will be there 10 minutes prior to class to let you in.

How to Reschedule

If you have to reschedule it will be a $20 fee. You must follow the directions below for rescheduling. In order for a rescheduling to be properly made, we require you reschedule at least 24 hours before class time/date.

To reschedule please pay your rescheduling fee here and send an email to support@ucpra.org with your full name and your desired new class date. Do not wait to the last minute to reschedule. We will not accept any reschedules that are made AFTER the scheduled class time/date. If you try to reschedule after your class time, you will have to purchase a brand new seat on our website.

If you do not show up to class and have not rescheduled 24 hours in advance, unfortunately, you will have to repurchase another seat on our website.

Missing Your Card?

Please note that WE DO NOT ISSUE PHYSICAL CARDS in accordance with AHA guidelines. An eCard will be sent to your email on the same day as class. If you are missing your Ecard, we suggest that you check your spam folder. If you still cannot find it, send an email to support@ucpra.org with your name exactly as you want it to appear on your card. Also, in that email, tell us where you took the class, the date of the class, and your proper email address, and we will get it to you by the next business day.

Terms and Conditions:

Refunds are not permitted. Reschedulings are $20 and must be made PRIOR to class. Online products, including First Aid and Bloodborne Pathogens are non-refundable.

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